Mathew,
You mentioned needing "SeeQueue" for "Unprivileged" users and you
already have it for "Privileged" users. Why not grant "CreateTicket",
"SeeQueue" Globally for "Everyone" (saves redundant granting) and
"ShowTicket" Globally for "Requestors"? That way any requestor can
always "See" their ticket and everyone can "Create" one in the Queue of
their choice. Then Grant "ReplyToTicket" on a Queue level to the groups
that support each particular Queue.
I'm of the opinion that there is so much redundant "Granting" of
privileges out there without realizing that it makes it difficult to
know why queries are taking so long. Yet, these redundant privileges are
slowing down the system cause so many users have rights they weren't
meant to have. Just a thought.
Kenn
LBNL
On 3/17/2008 4:37 AM, Mathew wrote:
> We have
>
> Everyone: CreateTicket on two public facing queues
>
> Privileged: CommentOnTicket, CreateTicket, SeeQueue, ShowOutgoingEmail,
> ShowTicket, ShowTicketComments, Watch on all queues
>
> Unprivileged: CreateTicket, SeeQueue on one public facing queue (now
> that I think about it CreateTicket here seems redundant); ReplyToTicket,
> Watch on all queues.
>
> Individual groups: AssignCustomFields, ModifyTicket, OwnTicket,
> ReplyToTicket, StealTicket, TakeTicket on only their corresponding queues.
>
> Our unprivileged users need SeeQueue because we have a customer portal
> which requires it (we don't use the self-service interface).
>
> Mathew
>
> Ham MI-ID, Torsten Brumm wrote:
>> Hi Matthew,
>>
>> We have:
>>
>> Everyone: CreateTicket
>> Privileged: CreateSavedSearch, EditSavedSearches, LoadSavedSearch,
>> ShowSavedSearches
>>
>> Roles:
>>
>> Requestor: ReplyToTicket, ShowTicket
>>
>> The rest is done on a queue base.
>>
>> OK, if i have now 1 Queue and grant to this queue 1 Group the right to
>> OwnTicket, then the dropdown must have the member of this group (from my
>> logical understanding) and definitve NO UNPRIVILEGED USERS i think!
>>
>> Btw. We rolled back...
>>
>> Torsten
>>
>>
>> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
>> Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark
>> Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen,
>> Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich
>> haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg
>> Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
>>
>>
>
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