Hello, Is there a way to attach an RTFM article at the time of ticket creation via the web interface? I see that when we are replying only we can use RTFM. We are using the web interface to create a ticket (kind of like an incident report) to notify partners and customers. And then they can respond to the ticket. I figure this is not a common way to use RTFM but I was wondering if anyone out there has done something like this.
-Paul Choi Plaxo, Inc. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
