Ran into a bijou little buglet today. On FreeBSD the UID that apache runs under, www, has a home directory set to /nonexistent by default -- which as the name implies is a non-existent directory.
Unfortunately this screws up being able to upload files into RT. Any attempt
to do that results in a blank screen and the following messages in the log file:
Mar 20 13:28:54 splenetic RT: CGI open of tmpfile: No such file or directory
(/usr/local/rt3/bin/webmux.pl:127)
Mar 20 13:28:54 splenetic kernel: Mar 20 13:28:54 splenetic RT: CGI open of
tmpfile: No such file or directory (/usr/local/rt3/bin/webmux.pl:127)
This appears to be the result of the CGI.pm module trying to open ~www/.tmp
which of course doesn't exist. The docco says that in that case, various
standard
locations like /usr/tmp or /var/tmp will be tried in sequence until a usable
location
is found: however, this doesn't happen and RT hangs. I think this is a bug.
Workaround is to change the www home dir to an existing (albeit unwritable)
directory.
Cheers,
Matthew
--
Dr Matthew Seaman The Bunker, Ash Radar Station
PGP: 0x60AE908C on servers Marshborough Rd
Tel: +44 1304 814890 Sandwich
Fax: +44 1304 814899 Kent, CT13 0PL, UK
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