Igrella,
Yep. Actually, the "scrip" would have a "user-defined" action, which
would be the code to check the type of transaction and if correct, check
for the value in the subject line and for each specific hit, set the
queue id to what you want in the "Custom Action Clean up" area.
Kenn
LBNL
On 3/20/2008 12:07 PM, lgrella wrote:
> Is there any way that I could parse the subject line to look for specific
> words, and based on those words, have a scrip change to a specific queue?
>
> Thanks,
> Laura
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
