Greg,
Actually, that could be done a couple ways. Which way is best would be determined on what you want to do with the account info. All four members of the family could be members of Group "Family". This group has the rights to create, own, modify, delete, etc. tickets in the queue "Family". You can create tickets as well in the same queue and specify who you want the owner to be, OR let it sit and let them take the ticket as they see fit. All ticket info is available via query/spreadsheet and you can sort by owner. If you create tickets via self-service, you send them to the alias for that queue OR you could send them to any of the owners' email addresses and those addresses would point to the same alias. If you want separate queues, then another way would be to have the same group (with the same rights for each of the 4 queues) but also create a Custom Field that is applied to the 4 queues and that CF allows you to select one of any number of accounts and you could run a query that pulls the same ticket info, including the CF, and separate based on the CF value. Either will work, but how well will depend on what you want to do with the info by account. Hope I helped. Kenn LBNL On 3/26/2008 2:36 PM, Greg Evans wrote: > Good mid-morning (my time), > > I am looking for a possible solution to what I see as a possible issue that > may arrive in our use of RT. > > A good Example would be a family > > Person email address Account > Dad [EMAIL PROTECTED] dad > Mom [EMAIL PROTECTED] dad > Kid1 [EMAIL PROTECTED] dad > Kid2 [EMAIL PROTECTED] dad > > That way when any one of them call and I enter any of those email addresses > as the requestor it would be associated with the account 'dad' > > Is this possible? I haven't seen anything so far that makes it possible in > searching the wiki or google that would apply to my situation. I found > something that is LDAP based that might work, but we use NIS here at present > and we are not integrating that with RT. We will wait until the new LDAP > system is ready to do that. > > > Greg Evans > Hood Canal Communications > (360) 898-2481 ext.212 > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com