Tried to add a line to the beginning of the template and it still doesn't
trigger the sending of e-mail. It used to work, but for some reason it doesn't
work anymore. Any suggestions?
-Jeff
Quoting Gene LeDuc <[EMAIL PROTECTED]>:
> Hi Jeff,
>
> If you haven't disabled global scrip #2 ("On Owner Change Notify Owner with
> template Transaction") then it should work out of the box.
>
> If you've changed the template, the biggest gotcha is usually not leaving
> the first line of the template blank. The blank line lets the mailer know
> where the headers end and the message body begins. No blank line means no
> message body (and some pretty funky headers).
>
> Regards,
> Gene
>
> At 11:46 AM 3/27/2008, Jeffrey J.D. Lee wrote:
> >I cannot seem to have the scrips in RT send an e-mail to the new owner I
> >assign
> >a ticket to. It seems like it should be pretty straight forward but.... no
> >cigar. Any suggestions?
> >
> >-Jeff
> >
> >
> >
> >_______________________________________________
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> >
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> >
> >
> >Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>
>
> --
> Gene LeDuc, GSEC
> Security Analyst
> San Diego State University
>
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