Mr. Crocker, Good that the "mailbox full" message is ok, I was afraid that the list could be down for some reason!
I did the SuperUser thing just for testing purpose, I was kind of desperate, as it did not work, I removed it. I was composing a huge message with all my groups, queues and users to try to explain how things are, but then I realized that a specific queue was without the "OwnTicket" privilege to the "Privileged" group, that was cousing the problem. Anyway, thanks a lot for your help, by now everything is ok! []'s, Fábio Catunda! Kenneth Crocker escreveu: > Fabio, > > > Yes, my responses are getting to the list AND I am also being sent > an email that says the inbox for Alexander is full. I believe that > Alexander is on vacation ;-) and he has set up his email to > automatically respond to all senders and that's why I'm getting that > message. > Anyway, back to the work. The SuperUser privilege is not something > I throw around carelessly. At our installation there are only three > users that have it; root, me and my backup. That's it. WAY too much > authority there. Also, the "SuperUser" privilege does many things, it > is not a "catch-all" privilege. For example, one right it DOESN'T > include is the ability to OWN a ticket. That is strictly for user (not > recommended), role, or user-defined group. That's why if you give a > user the "SuperUser" right, you won't see them in the drop-down for > possible owners of a ticket. I would recommend doing a breakdown of > the kind of infrastructure you would like for the administration of > your queues. DO you want just ANYONE to do anything? DO you want some > users to WORK on a ticket and others make the requests and SEE the > progress? Once that is down, make sure the each group has the rights > it NEEDS for the queue it should be dealing with. Keep the rights at > the group level, as that will keep maintenence to a manageble level. > Hope this helps. > > > Kenn > LBNL > > On 3/27/2008 6:24 AM, Fábio M. Catunda wrote: >> Kenneth, >> >> I have 5 queues, each queue has a different group. I tried to give >> SuperUser privilege to this user, but I just can't find him on those >> select boxes when I need to pass him a ticket. >> >> I was thinking that this is a permission issue, but now I'm not >> pretty sure. >> >> Also, are you receiving this message when you send a message to the >> list? >> Sorry. Your message could not be delivered to: >> Alexander Liebl (Mailbox or Conference is full.) >> >> Thanks! >> >> Kenneth Crocker escreveu: >>> Fabio, >>> >>> >>> It all depends on how you grant rights' to the queues. If you >>> have groups with the correct rights to the correct queues, then you >>> will need to add these users to one of your existing groups OR grant >>> some of these rights globally to "Everyone", "Privileged", >>> "Requestor", or whatever case fits. You could also write some code >>> (as a scrip) to add users to a group using the info added to an >>> account by LDAP. Either way, RT does not automatically add users to >>> user-defined groups, only system groups and the "Requestor" role. >>> As far as searches go, I do believe that the "Requestor" field >>> is available for ALL searches as a role, not as individuals. For >>> that, you might want the search to sort on requestor or something. >>> It depends on what you are trying to do. Hope this helps. >>> >>> Kenn >>> LBNL >>> >>> On 3/26/2008 6:05 AM, Fábio M. Catunda wrote: >>>> Hi, >>>> >>>> I have a lot of auto-created users in my RT installation, they are >>>> readed from a LDAP directory when an e-mail is received. >>>> >>>> The question is that those users do not appear on every drop-down, >>>> so I can't select them as search criteria and etc. >>>> >>>> Is there a way to make them appear? >>>> >>>> RT 3.6.1-4 - Debian package. >>>> >>>> Thanks. >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: [EMAIL PROTECTED] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly >>>> Media. Buy a copy at http://rtbook.bestpractical.com >>>> >>> >> >> > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
