Hello, I'm using RT with the LDAP patch. Everything is working as expected: logins, auto updating user information, etc.
However imagine the following situation: 1 - A user sends an e-mail to RT and is auto created as a non- privileged user. 2 - Later on that user is added to the LDAP (in my case to an LDAP group), to be part of the staff. 3 - User tries to login and gets thrown to the self-service page... I want to modify the LDAP patch to allow for escalating a user to privileged if certain conditions apply. However I don't know the correct way to do this escalation.. I don't quite understand how RT uses ACLs and Principals to get this working. Thank you for your time! Any help is appreciated, Paulo F. Andrade [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
