Can you send me a copy of your EditCustomField file? Aaron Sallade' Application Manager PTSO of Washington "Shared Technology for Community Health" (206) 613-8938 Desk (206) 521-8833 Main (206) 613-5078 Fax [EMAIL PROTECTED]
-----Original Message----- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 01, 2008 4:46 PM To: Aaron Sallade Cc: [email protected] Subject: Re: [rt-users] Enhancements and workflows that we have added Aaron, I just put in those changes and I get a syntax error on $Type. The error message says the folowing: "Error during compilation of /apps/rt/rt-3.6.4/local/html/Elements/EditCustomField: syntax error at /apps/rt/rt-3.6.4/local/html/Elements/EditCustomField line 79, near ") {" Global symbol "$Columns" requires explicit package name at /apps/rt/rt-3.6.4/local/html/Elements/EditCustomField line 81, <GEN39> line 361. syntax error at /apps/rt/rt-3.6.4/local/html/Elements/EditCustomField line 82, near "} elsif" Global symbol "$Type" requires explicit package name at /apps/rt/rt-3.6.4/local/html/Elements/EditCustomField line 82, <GEN39> line 361. Global symbol "$Rows" requires explicit package name at /apps/rt/rt-3.6.4/local/html/Elements/EditCustomField line 83, <GEN39> line 361. Global symbol "$Columns" requires explicit package name at /apps/rt/rt-3.6.4/local/html/Elements/EditCustomField line 84, <GEN39> line 361. syntax error at /apps/rt/rt-3.6.4/local/html/Elements/EditCustomField line 85, near "; }" I'm not sure why it doesn't like $Type. Any ideas? I'm not real experienced at perl. Just learning. Thanks. Kenn LBNL On 4/1/2008 11:47 AM, Aaron Sallade wrote: > For the width of freetext boxes etc, as well as the height - > > Copy your/share/html/elements/EditCustomField to > local/html/elements/EditCustomField and add the following changes. > > Put this after > $EditComponent = "EditCustomField$Type" unless > $m->comp_exists($EditComponent); > > > # My custom field formatting overlays=============== > If ($Type eq "Text") { > $Rows = 6; > $Columns = 20; > } elsif ($Type eq "Wikitext") { > $Rows = 8; > $Columns = 15; > } elsif ($Type eq "Select") { > $Rows = 1; > $Columns = 10; > } > > # CustomField id # 14 is the specific ID of a field that I want to have > unique display > If (CustomField->Id == 14) { > $Rows = 7; > } > > # End of my overlay================================= > > > > > Aaron Sallade' > Application Manager > PTSO of Washington > "Shared Technology for Community Health" > (206) 613-8938 Desk > (206) 521-8833 Main > (206) 613-5078 Fax > [EMAIL PROTECTED] > > > -----Original Message----- > From: Kenneth Crocker [mailto:[EMAIL PROTECTED] > Sent: Tuesday, April 01, 2008 9:25 AM > To: Aaron Sallade > Cc: [email protected] > Subject: Re: [rt-users] Enhancements and workflows that we have added > > Aaron, > > > We are VERY interested in what you have developed. Whether or > not you > post to the list, please send us what you have. It will be extremely > appreciated. Also, do you have anything that increases the box size of a > > free-test CF?. Thanks in advance. > > > Kenn > LBNL > > On 3/31/2008 4:54 PM, Aaron Sallade wrote: >> Just in case these are of interest to anyone else- >> >> Added a scrip and template that adds a reply to a DependedOnBy Parent >> ticket when the child is resolved. Resolving a sub task (child) will > add >> a comment to the parent noting that the prerequisite is now complete, > it >> will also email the owner of the parent task. >> >> Set the Row count of custom fields by type and or customfield ID. In > our >> implementation, single select boxes have a row height of 1 (making > them >> a drop down box) and text areas have a row height of 6, and a specific >> multi select is set to 7 so that no scrolling is needed to view its >> options. >> >> Default values on custom fields. We modified the code so that the >> "description" field in the custom field admin screen is used for the >> default value of that custom field. This works regardless of the field >> type, so for text, select boxes etc. >> >> Altered Priority and Aging. We modified aging so that it ages towards >> Starts instead of Due. We also made it so that priority will increase > by >> 1 for each day past the start date until it is resolved. Tickets with > no >> start date age with a priority increase of 1 per day. >> >> We modified the "Timeline" module to use Start Date and Due Date as >> opposed to Created and Resolved. This is more appropriate for project >> management. We also added more verbose titles to the timeline items, >> including ticket #'s. This creates a Project Management Gantt style >> chart off of any search results where the tickets have at least a > Starts >> Date. >> >> Most of these are mods/hacks to the source code that we overlayed in > the >> /local folder. If anyone is interested in the details I will post them >> to the list. >> >> -Aaron >> >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
