andrew fay wrote: > morning mike!, > > thanks for that - sorted, > > One more thing, on the self service.. if I change someone's ticket's > queue it gives them the message : > > afay - Queue changed from to > > and thats it.. no mention of what queue it has been moved from to, > > is there a quick fix for that? as this is our last issue before we can > bring RT live,
I'm not sure about that one to be honest - I've hardly ever moved a Ticket between Queues. -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
