What permissions need to be put and where, so that the ticket owner receives a notification that the requestor updated the ticket?
Also, when a requester sends an NEW email ticket to RT, in the response, is there a way they can go to a website, and without a login, simply see the status of the ticket? Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733.0000 ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information. <http://www.myfax.com/referral_program.asp> <http://www.myfax.com>
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