Nelson, I set it up following the instructions from the wiki and it works per spec. It sounds like your create templates and notification templates may be a bit out of whack. Do not give up.
Cheers, Ken On Thu, Apr 10, 2008 at 12:49:40PM -0700, Kenneth Crocker wrote: > Nelson, > > I hate to say it, but I told you so. HA. Just kidding (a little). I got > WAY TOO frustrated dealing with it, especially the privileges, so like I > said, we just created a Queue and made it act like an Approval queue. > WAY easier to deal with. > > > Kenn > LBNL > > On 4/10/2008 10:03 AM, Nelson Pereira wrote: > > Ok, I created an approval queue and need some special functions to happen. > > > > > > > > The workflow is like this: > > > > > > > > 1) A network Services Admin sends an email which RT put?s into the > > approval queue. > > > > 2) I have setup the script to create an approval ticket. > > > > 3) Manager is to login and click on Approval link and approve the > > ticket. > > > > > > > > The problem I?m seeing here is that the manager needs to click on the > > original ticket the admin created, then click on the Link?ed approval > > ticket created, > > > > Then take ownership and open the ticket. Then he needs to go to the > > approval Link on top to approve the approval ticket??!? > > > > > > > > This is way to many steps?. > > > > > > > > So how can I make a newly created ticket in the Approval Queue, setup > > ownership of that ticket to the requestor. > > > > Then have RT create an approval ticket and setup the ownership to the > > manager and change the status to opened. > > > > > > > > This way, the manager will get an email saying an approval ticket is > > opened, he will login, click on Approval Link and approve the ticket?. > > > > > > > > Thanks > > > > > > > > > > > > > > > > *Nelson Pereira* > > Senior Network Administrator > > > > Protus IP Solutions Inc. > > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > phone: 613.733.0000 ext.528 > > MyFax: 613.822.5083 > > www.myfax.com <http://www.myfax.com> > > > > Refer your friends and colleagues to MyFax! > > Click here for more information. > > <http://www.myfax.com/referral_program.asp> > > > > > > > > www.MyFax.com <http://www.myfax.com> > > > > > > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com