Kenneth Crocker wrote:
> Mike, Pedro,
>
>
> We use LDAP as well and the same setting (Set($AutoCreate,
> {Privileged => 1});) and it works well as far as getting the new user
> into the DB. All I have to do after that is put them in the appropriate
> group the they will HAVE some privileges. We don't grant many GLOBAL
> privileges so if someo wants to do something other than reply to email
> on their own ticket or see their own ticket, they have to be in a group.
> The problem I'm having with autocreate is that when an email address
> is added to some correspondence in the CC field, then RT adds the entire
> email address as a privleged user instead of unprivileged. Once that
> happens, they show up in a lot of drop-downs for watcher and then I have
> this unrelated "privileged" email address being offered as a possible
> USER ID for watchers and many of my regular users don't know which of
> the two IDs to select for that one person. It gets irritating and now
> I'm considering using SQL to get rid of them. Any ideas on a better
> setting for adding email addresses as "unprivileged"? Thanks
>
> Kenn
> LBNL
I have a thought. I don't know whether I will need to override the
AutoCreate method or if I can do it all just by passing params from the
autohandler auth callback, but it seems reasonable that I should be able
to easily allow LDAP users to be autocreated as Privileged, while
leaving the default AutoCreation at unprivileged.
This way, by way of a configuration setting, that is individual to each
ExternalAuth configuration group (LDAP/DBI etc) you could specify
whether to autocreate as privileged or unprivileged, and RT would still
retain it's own default setting for *other* users..
Do you think this is something you'd want built into the extension?
Opinions welcome.
--
Kind Regards,
___________________________________________________
Mike Peachey, IT
Tel: +44 (0) 114 281 2655
Fax: +44 (0) 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
http://www.jennic.com
Confidential
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