Dear RT Users, I just upgraded from 3.0.11 to 3.6.6 (as per my earlier more panicked emails about my config issues. I have that all sorted out and most everything is fine, just fine.
The one odd problem one of the users has noticed is that some text attachments are no longer being displayed inline. Normal email messages are fine. They come in something like this: Subject: RE: [PGR #92694] Firefly MV: LED flashing Date: Mon, 7 Apr 2008 16:53:42 +0200 To: <[EMAIL PROTECTED]> From: Oliver Machui <[EMAIL PROTECTED]> Download (untitled) [text/plain 289b] And the message follows. However, we have some web-form generated email messages that come in and the body of those messages does not display inline. They look basically the same: Subject: RMA Report: Firefly MV S/N 7140913 Date: Wed, 2 Apr 2008 08:37:30 -0700 To: <[EMAIL PROTECTED]> From: <[EMAIL PROTECTED]> Download RMA_Firefly MV_7140913.txt [text/plain 1.8k] Except the body is not displayed and staff instead have to use the provided Download link. I tried tweaking what settings I could find in the SiteConfig that seemed to be of any relevance: Set($MaxInlineBody, 10000000); Set($SuppressInlineTextFiles, 0); Neither of these seem to have any effect. And just to clarify, in RT 3.0.11, these messages are displayed inline. This is only a problem in 3.6.6. And this does affect new messages that have come in since the upgrade, so it's not just some oddity with pre-upgrade data. Thanks in advance, -- Dominic Lepiane Network Administrator Point Grey Research 604 730 9937 x283 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
