Hi John, The Owner is usually the person who is taking responsibility for the ticket.
Gene At 10:54 AM 4/17/2008, John BORIS wrote: >This may be a simple question but is the Requestor (person who submits >the ticket) the same as the owner? I usually enter tickets when Users >contact me or I am starting a project and want to track it in RT. But >now I want the user who contacted me to be the person who would have >emailed the request into RT or even filled out a form for the request. >So do I make that person the owner of the ticket or a watcher? -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
