Greetings, I am not sure where to start with this one.... I'd like to have a check box custom field on tickets so that when the box is ticked an email is sent to a fixed email address notifying them that the box has been ticked. Effectively: OnUpdate -> Check if CustomField checkbox has been selected(ticked) -> If yes, send defined_template to fixed_email_address. I have seen a few people doing something similar using the OnResolve condition, but we need to be able to flag a job before resolution, so need to use a custom field to set when the fixed_email recipient should be notified. Does anyone have any good insight as to how to make this happen? Thanks heaps for your assistance with this. Best regards, BenR
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