Hi list, Is there an existing solution to have a single queue (used for product support) to be used for multiple clients? In our case, different clients require different support email addresses and ticket auto- response messages, but all other queue behavior, watchers, scrips etc is the same.
I'm sure it would not be difficult to, on ticket creation, parse the incoming messages for a "To:" header and set a "Client" custom field based on this. Then for all other actions (auto response, etc), we could use this custom field to look up the appropriate templates. However, I was wondering if this had already been done, as it seems like it would be a common RT usage scenario. Regards, Tom _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
