I have used the scrip recommended in this forum for setting the default owner of a queue. Is there any way to prevent certain users from choosing an owner from the dropdown list of owners when creating a ticket? This is exactly what I want to do:
If the user creating the ticket can own in the queue, they can set the owner to themselves or the default owner. If the user creating the ticket cannot own in the queue, the ticket can only be assigned to the default owner. Certain people (per queue) should be able to set the owner on create to anyone in the queue. For example, the owner of the queue can set the owner of a ticket on create. Is this possible? -- View this message in context: http://www.nabble.com/Owners-of-queues-tp16824297p16824297.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
