Hi List, I am trying to use a scrip/template to include/attachments that were provided to the ticket in earlier transactions. ( ie the requestor attached a file with the initial request ). The template will send to external non-RT defined users ( ie not CC'c AdminCC's or watchers ) with no access to RT. The template fires based on a selection made to a CF that has the email address's of people in a somewhat long dropdown list.
So basically what I have working now is; 1. Ticket comes into RT 2. It may or may not have a file attached 3. AdminCC's of queue are notified, they review ticket request content and then using the Custom field dropdown list , select appropriate person's email . 4. this change to that custom field automatically fires off the template which uses that CF email selection as the TO: in the template. the template boilerplate contains the initial ticket request content .... The problem I have is I can't seem to get the file ( if there is one ) that was attached by the requestor to be included in the outgoing email as well. Anybody doing something like this and have a hint or two they can share... _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com