On 4/22/08 3:00 PM, Gene LeDuc wrote: > Hi Chris, > > I haven't tried this, but it seems to me that it ought to work. If I > wanted to do this on my installation (we use sendmail as our MTA), I'd > remove the alias for that queue from sendmail's aliases file and then > set the reply-to address for the queue to my "generic" RT address. That > way there won't be an e-mail address for the queue. Replies to > ticket-related mail will still get into RT and be filed with the ticket > via the generic address. >
Thanks Gene. I'm using Qmail, but it looks like I can make this work still. I need to setup a specific alias for a "general" queue, and then point that at an actual queue. It's not really important which queue, since as you say if there's an existing ticket number it will get classified correctly. chris _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
