FYI - I've tweeked the CreateChildTicket how-to with some new code... http://wiki.bestpractical.com/view/CreateChildTicket
It makes it even faster to create a Child ticket. :-) js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
