RT caches the user/groups/access rights only at login time. I was bitten by this once, myself.
Ken On Mon, Apr 28, 2008 at 03:27:31PM -0400, John BORIS wrote: > Duh! > > Thanks. IS this a browser cache issue? I don't seem to remember having > to do this. But then again I forget my name at times. > > > Thanks again > > John J. Boris, Sr. > JEN-A-SyS Administrator > Archdiocese of Philadelphia > "Remember! That light at the end of the tunnel > Just might be the headlight of an oncoming train!" > > >>> Kenneth Marshall <[EMAIL PROTECTED]> 4/28/2008 3:23 PM >>> > Try logging out and then back in again. > > Ken > > On Mon, Apr 28, 2008 at 03:18:48PM -0400, John BORIS wrote: > > I am running RT 3.6.6. > > > > I added a new queue, added an entry into aliases. I can send email > to > > RT and the ticket gets created in the Queue but the queue never shows > up > > on the RT at a glance page. It doesn't show up in the section where > it > > shows the queues that I am and AdminCc for either. The ticket is > there , > > I have rights to see the queue and I gave everyone rights to see the > > queue but it still doesn't show up in the RT ata glance page. Any > ideas > > why this would happen? > > > > > > > > John J. Boris, Sr. > > JEN-A-SyS Administrator > > "Remember! That light at the end of the tunnel > > Just might be the headlight of an oncoming train!" > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > > Buy a copy at http://rtbook.bestpractical.com > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com