I am trying to add watchers to queues so that if an email comes in to a
certain queue the watcher will be notified about it and copied in to each
response etc.. I have added a watcher to a queue and but the ticket
has no watcher by default for some reason ?
I have set the user to have watch and watchasadmincc rights
also i have set the user to watch the queue as admincc and watcher and it still
doesn't add it to the tickets,
any help would be great,
cheers
andy
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