Hi Matt, Here's my fetch mail configuration...
poll pop3.subisu.net.np proto pop3: username rf.rt password x mda "/usr/sbin/rt-mailgate --url http://rt.subisu.net.np --queue rfsupport --action correspond" username rt password x mda "/usr/sbin/rt-mailgate --url http://rt.subisu.net.np --queue general --action correspond" username mrtg.rt password x mda "/usr/sbin/rt-mailgate --url http://rt.subisu.net.np --queue mrtg --action correspond" username link.rt password x mda "/usr/sbin/rt-mailgate --url http://rt.subisu.net.np --queue linkupdown --action correspond" One more question, Can I stop auto reply when a new ticket is created for certain email addressess. Thanks in Advance, IT GUY Yogesh On Tue, May 6, 2008 at 6:37 AM, RT Lists <[EMAIL PROTECTED]> wrote: > Hi there, > Would you mind posting your fetchmail configuration? > > -Matt > > > On Sun, May 4, 2008 at 3:17 AM, IT GUY <[EMAIL PROTECTED]> wrote: > > > Hello, > > > > My problem now is, when I reply with the Ticket ID as the subject, my > > message doesn't go where it is supposed to be going. Instead a new ticked is > > created which is not good. If any one replies with the Ticked ID as the > > subject, the message should go in as comment. > > > > Am I missing something. Or is there something wrong with my fetchmail. > > > > IT GUY > > Yogesh > > > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com