Hmm! I thought this user had that permission already. I will look into that.
Thanks >>> <[EMAIL PROTECTED]> 05/09/08 9:41 AM >>> First, you have to add the user if they don't already exist. Next, you have to make sure that user has appropriate permissions to the queue the ticket is in. James Moseley "John BORIS" <[EMAIL PROTECTED] rg> To Sent by: <rt-users@lists.bestpractical.com> rt-users-bounces@ cc lists.bestpractic al.com Subject [rt-users] Changing Owner 05/09/2008 08:35 AM I am running RT 3.6.6. I want to change some owners of tickets but the drop down box doesn't have the user I want to give it to. How does the owner field drop down list get populated? Or how does one change the owner of a ticket? TIA John Boris _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com