Asset Tracker has this feature. It could be ported to RT. On Thu, May 8, 2008 at 2:08 PM, The Anarcat <[EMAIL PROTECTED]> wrote:
> Hi, > > I guess this is a whishlist request, but I'm writing to see if someone > also had such an issue and found an elegant solution already. > > I'm using RT a lot to deal with my numerous tickets and todos. Right > now, for example, I have 28 tickets opened in my own "queue" (tickets > that I own). I use priorities to figure out what I'm going to do next. > > (One problem is that since we use escalation, even if I set priorities > properly (which already takes a long time), they all go up to > $maxpriority defined on each queue when the due date comes up. So I want > to set the due date and that problem is solved.) > > The fundamental problem is it's really a pain to go through N (where N > > 5 generally) and update the due date (or priority...) for *every > ticket*. > > I know about bulk update, but it doesn't apply since, in that case, I > want to assign potentially different values to every ticket. > > So what I envisonned would be to have search results *editable* as is. > Have an option in the search form that would allow the column chosen in > the search to be edited directly. Here's a mockup of the interface that > could be implemented: > > http://anarcat.ath.cx/snaps/rt-batch-edit-mockup.png > > (Note that in the mockup, only the priority is editable, but anything > could be editable... I guess it would be a "Format" setting in the > "Display columns" box from the search builder...) > > So my question is: > > 1. has anyone done anything like this? > 2. if not, how much time would you think this would take to implement? > 3. ... and how would you go around implementing it? > > Thank you for any input, > > -- > La guerre, c'est le massacre d'hommes qui ne se connaissent pas, > au profit d'hommes qui se connaissent mais ne se massacreront pas. > - Paul Valéry > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.6 (GNU/Linux) > > iD8DBQFII0GHWGBzs0AjcC8RAkrvAJ0dAqWx4FGNfHvP3BEGo20JblXhYwCcDify > +5ZtGXEljzBhhlRt6/CCnQE= > =FU4h > -----END PGP SIGNATURE----- > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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