Hi all, I'm interested in implementing ticket replies by email, and although ticket creation is a plus is not necessary. As I have a big number of queues and other constraints I don't want to create a reply address for each queue. Is it possible using the fetchmail and rt-mailgate method, to poll just one general email address, and RT sending the reply to the correct queue and ticket, as the ticket number is global and not queue related ?
Regards, Carlos Silva _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
