Never drop rt-users@ from list of recipients of your emails. If you want me or other qualified admins and RT developers help privately then please contact [EMAIL PROTECTED] otherwise stick with rt-users@ so other people can help you as well and may be solve their problems by reading this thread.
We're not distant disk readers :), so we couldn't help you without additional info and error message suggest you where to look for real error message: "More information about this error may be available in the server error log." On Wed, May 14, 2008 at 5:32 AM, Shannon Adams <[EMAIL PROTECTED]> wrote: > This is so frustrating. Now, I am getting this when browsing to > rtbak.bigrocksports.com (DNS has rtbak as 10.9.10.251): > > > Internal Server Error > The server encountered an internal error or > misconfiguration and was unable to complete > your request. > Please contact the server administrator, [EMAIL PROTECTED] and inform them > of the time the error occurred, > and anything you might have done that may have > caused the error. > More information about this error may be available > in the server error log. > ________________________________ > > Apache/2.2.8 (Fedora) Server at rtbak.bigrocksports.com Port 80 > Here is exactly how my rt3.conf looks now: > > > <VirtualHost 10.9.10.251> > ServerName itadmintest.bigrocksports.com > DocumentRoot /opt/rt3/share/html > AddDefaultCharset UTF-8 > PerlRequire /opt/rt3/bin/webmux.pl > <Directory /opt/rt3/share/html> > Order allow,deny > Allow from all > SetHandler perl-script > PerlHandler RT::Mason > </Directory> > </VirtualHost> > > Thanks again for helping me through this! > > Shannon > > ----- Original Message ---- > From: Ruslan Zakirov <[EMAIL PROTECTED]> > To: Shannon Adams <[EMAIL PROTECTED]> > > > Sent: Tuesday, May 13, 2008 9:25:10 PM > Subject: Re: [rt-users] RT 3.6.6 - httpd won't start > > I hope you've changed properties of vistual host to something like: > > <VirtualHost 10.9.10.251> > ServerName itadmintest.bigrocksports.com > DocumentRoot /opt/rt3/share/html > AddDefaultCharset UTF-8 > PerlRequire /opt/rt3/bin/webmux.pl > <Directory /opt/rt3/share/html> > Order allow,deny > Allow from all > SetHandler perl-script > PerlHandler RT::Mason > </Directory> > </VirtualHost> > > On Wed, May 14, 2008 at 5:07 AM, Shannon Adams > <[EMAIL PROTECTED]> wrote: > > Okay, getting close. I got rid of my rt3.conf and used the one you > provided below. Now, I receive the following when I browse to > rtbak.bigrocksports.com: > > > > "FEDORA TEST PAGE > > > > This page is used to test the proper operation of the Apache HTTP server > > after it has been installed. If you can read this page, it means that the > web > > server installed at this site is working properly, but has not yet been > > configured." > > > > I don't know how to configure FastCGI. It doesn't matter to me which is > used mod_perl of FCGI. I have been fighting with this for days now and just > want to get it to work. > > > > Thank you very much for helping me through this. It looks like it is > closer to working now. Do you know what I need to do next to get the RT > login screen to show up instead of the Fedora test page? > > > > > > Shannon > > > > ----- Original Message ---- > > From: Ruslan Zakirov <[EMAIL PROTECTED]> > > > > > > To: Shannon Adams <[EMAIL PROTECTED]> > > Sent: Tuesday, May 13, 2008 8:58:38 PM > > Subject: Re: [rt-users] RT 3.6.6 - httpd won't start > > > > As far as I can see: > > * mixed all suggestions from that manual in one place > > * as you want to run only RT on a vhost xxx.your-domain.com then you > > don't need any Alias and other things that map RT to "/rt" location on > > that virtual host > > * Here is the minimal config for an IP based virtual host I just > > successfully started after wrting it from scratch: > > > > Listen 8080 > > <VirtualHost *:8080> > > ServerName localhost:8080 > > DocumentRoot /opt/rt3/share/html > > AddDefaultCharset UTF-8 > > PerlRequire /opt/rt3/bin/webmux.pl > > <Directory /opt/rt3/share/html> > > Order allow,deny > > Allow from all > > SetHandler perl-script > > PerlHandler RT::Mason > > </Directory> > > </VirtualHost> > > > > That's all. it just works with mod_perl2 on apache2 > > > > Do you know how to configure FastCGI? Let me help you with mod_perl > > then you'll decide if you want to switch to FCGI or not. > > > > On Wed, May 14, 2008 at 3:34 AM, Shannon Adams > > <[EMAIL PROTECTED]> wrote: > > > Hi Ruslan, > > > > > > Thanks for the response. > > > > > > I am running Apache/2.2.8. I am not sure how to tell what version of > mod_perl I am running. How can I tell what version I am using or better yet, > what do I need to change in the in the following rt3.conf to switch to > FastCGI? > > > > > > Right now, httpd starts - but I get the following when browsing to > rtbak.bigrocksports.com: > > > > > > You're almost there! > > > > > > You haven't yet configured your webserver to run RT. > > > > > > You appear to have installed RT's web interface correctly, but haven't > yet configured your web server to "run" the RT server which powers the web > interface. > > > > > > The next step is to edit your webserver's configuration file to > instruct it to use RT's mod_perl , fastcgi or speedycgi handler. > > > > > > rt3.conf follows: > > > > > > > > > <VirtualHost 10.9.10.251> > > > ServerName itadmintest.bigrocksports.com > > > > > > DocumentRoot /opt/rt3/share/html > > > AddDefaultCharset UTF-8 > > > > > > PerlModule Apache2::compat > > > > > > > > > Alias /rt "/opt/rt3/share/html" > > > PerlModule Apache::DBI > > > PerlRequire /opt/rt3/bin/webmux.pl > > > > > > <Directory /opt/rt3/share/html> > > > AllowOverride All > > > Options ExecCGI FollowSymLinks > > > <IfModule mod_access.c> > > > Order allow,deny > > > Allow from all > > > </IfModule> > > > </Directory> > > > > > > <Location /rt> > > > RewriteEngine On > > > RedirectMatch permanent (.*)/$ $1/index.html > > > AddDefaultCharset UTF-8 > > > SetHandler perl-script > > > PerlHandler RT::Mason > > > </Location> > > > > > > </VirtualHost> > > > > > > > > > Thanks for the help, > > > Shannon > > > > > > > > > > > > ----- Original Message ---- > > > From: Ruslan Zakirov <[EMAIL PROTECTED]> > > > To: [EMAIL PROTECTED] > > > Cc: Shannon Adams <[EMAIL PROTECTED]>; > [email protected]; [EMAIL PROTECTED] > > > Sent: Tuesday, May 13, 2008 6:42:08 PM > > > Subject: Re: [rt-users] RT 3.6.6 - httpd won't start > > > > > > IMPORTANT: > > > > > > If you are using mod_perl 2.x and Apache2 then there is NO NEED in > > > Apache2::compat !!! > > > > > > If you're using mod_perl 1.9* and Apache2 then you MUST UPGRADE to MP > > > 2.x or forget about mod_perl at all and use FastCGI instead. > > > > > > If you're using mod_perl1 + apache1 then... then just use it :) > > > > > > Point me to the doc where you guys find that shitty "compat" thing so > > > I can rip it out forever! > > > > > > On Wed, May 14, 2008 at 1:39 AM, <[EMAIL PROTECTED]> wrote: > > > > I think there's a typo in the Wiki, at least on the last line: > > > > > > > > > > > > # this line applies to Apache2+mod_perl2 only > > > > # Below line might be incorrect, I had to use: > > > > # PerlModule Apache2::compat > > > > # mod_perl 2.0.1 from FC4 Linux > > > > PerlModule Apache2 Apache::compat > > > > > > > > Sould be: PerlModule Apache2::compat > > > > > > > > Look at the error logs, it's trying to find an Apache2 perl module > that > > > > doesn't exist. > > > > > > > > > > > > > > > > James Moseley > > > > > > > > > > > > > > > > > > > > > > > > Shannon Adams > > > > <shannon_adams68@ > > > > yahoo.com> > To > > > > Sent by: > [email protected] > > > > rt-users-bounces@ > cc > > > > lists.bestpractic > > > > al.com > Subject > > > > [rt-users] RT 3.6.6 - httpd > won't > > > > start > > > > 05/13/2008 04:04 > > > > PM > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > I went through the manual installation Wiki and cleaned up my > rt3.conf. I > > > > think it should be correct now. However, httpd won't start. Here > is what > > > > I get in the error_log: > > > > > > > > Tue May 13 15:46:51 2008] [error] Can't locate Apache2.pm in @INC > (@INC > > > > contains: /opt/rt3/local/lib /opt/rt3/lib > /usr/lib/perl5/site_perl/5.8.8 > > > > /i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7 > > > > /i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 > > > > /i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 > > > > /i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 > > > > /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 > > > > /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl > > > > /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi > > > > /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi > > > > /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi > > > > /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi > > > > /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 > > > > /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 > > > > /usr/lib/perl5/vendor_perl > /usr/lib/perl5/5.8.8/i386-linux-thread-multi > > > > /usr/lib/perl5/5.8.8 . /etc/httpd) at (eval 209) line > > > > 3.\n > > > > [Tue May 13 15:46:51 2008] [error] Can't load Perl module Apache2 > for > > > > server itadmin_test.bigrocksports.com:0, exiting... > > > > > > > > > > > > httpd -v shows: > > > > Server version: Apache/2.2.8 (Unix) > > > > Server built: Jan 28 2008 06:24:44 > > > > > > > > rt3.conf: > > > > <VirtualHost 10.9.10.251> > > > > ServerName itadmin_test.bigrocksports.com > > > > DocumentRoot /opt/rt3/share/html > > > > AddDefaultCharset UTF-8 > > > > > > > > # this line applies to Apache2+mod_perl2 only > > > > # Below line might be incorrect, I had to use: > > > > # PerlModule Apache2::compat > > > > # mod_perl 2.0.1 from FC4 Linux > > > > PerlModule Apache2 Apache::compat > > > > > > > > Alias /rt "/opt/rt3/share/html" > > > > PerlModule Apache::DBI > > > > PerlRequire /opt/rt3/bin/webmux.pl > > > > > > > > <Directory /opt/rt3/share/html> > > > > AllowOverride All > > > > Options ExecCGI FollowSymLinks > > > > <IfModule mod_access.c> > > > > Order allow,deny > > > > Allow from all > > > > </IfModule> > > > > </Directory> > > > > > > > > <Location /rt> > > > > RewriteEngine On > > > > RedirectMatch permanent (.*)/$ $1/index.html > > > > AddDefaultCharset UTF-8 > > > > SetHandler perl-script > > > > PerlHandler RT::Mason > > > > </Location> > > > > > > > > </VirtualHost> > > > > > > > > Do you see anything that would cause httpd not to start? > > > > > > > > Shannon > > > > > > > > > > > > > > > > > > > > _______________________________________________ > > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > > > > > Community help: http://wiki.bestpractical.com > > > > Commercial support: [EMAIL PROTECTED] > > > > > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > > > Buy a copy at http://rtbook.bestpractical.com > > > > > > > > > > > > _______________________________________________ > > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > > > > > Community help: http://wiki.bestpractical.com > > > > Commercial support: [EMAIL PROTECTED] > > > > > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > > > Buy a copy at http://rtbook.bestpractical.com > > > > > > > > > > > > > > > > -- > > > Best regards, Ruslan. > > > > > > > > > > > > > > > > > > > > > > > -- > > Best regards, Ruslan. > > > > > > > > > > > > > > -- > Best regards, Ruslan. > > > > > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
