Hi, a few of my users are reporting 'permission denied' errors when they try to reply to an RT ticket via e-mail. They get an e-mail back saying something like:
----------------- Subject: Message not recorded: RE: [Admin #700] ticket subject Permission Denied ----------------- In the RT logs the only thing I can find is ----------------- May 9 11:50:12 sporkin RT: Permission Denied (/www-ssl/rt/lib/RT/Interface/Email.pm:243) May 9 11:50:12 sporkin RT: Could not record email: Message not recorded: Permission Denied (/www-ssl/rt/share/html/REST/1.0/NoAuth/mail-gateway:75) ----------------- I found some reference in the rt-users archive pointing at queue rights however I believe these are set correct. Besides all my users are in the same group 'Everyone' so in that case everybody should have the same problem right? Any idea why this happens? I'm quite sure the e-mail address they use matches the one in the RT database. I'm using RT 3.6.6 on CentOS 5 Thanks in advance, Nico _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
