I don't know the answer myself, but you may be able to shred that particular transaction with RTx-Shredder.
Seymour, Jennifer wrote: > > RT 3.4.5 > > Gentoo (2.6.14-gentoo-r5) > > > > I’ve searched the wiki and the RT essentials book to no avail… I need > to delete a ticket, or remove a (confidential) attachment that was > included in a ticket. According to the wiki, I need “delete ticket” > permission either in my group or my user. I am a member of > “SuperUser” (among other groups) and I am “JaneDoe” user. > > > > Configuration - Global – GroupRights – SuperUser – Delete Ticket > > Configuration - Global – UserRights – JaneDoe – Delete Ticket > > Configuration – Queues – MYQueue- GroupRights – Delete Ticket > > Configuration – Queues – Myqueue – UserRights – JaneDoe – Delete Ticket > > > > I am the owner of the ticket. I’ve logged in and out of RT several > times after making permission changes. When I access the ticket and > click “Reply” or “Resolve” or “comment” and access the Status combo > box- there is no entry for “delete”. > > > > I’m at a loss, what am I missing? > > > > Alternately, if I cannot delete the ticket, is there a way to delete > the attachment? I found no references to this in the wiki or > documentation - is this possible? > > > > Thanks, > > > > Jennifer Seymour > > > ____________________________________________ > This communication and any file transmitted with it may contain > information that is confidential, privileged and exempt from > disclosure under applicable law. It is intended solely for the use of > the individual or entity to which it is addressed. If you are not the > intended recipient, you are hereby notified that any use, > dissemination or copying of this communication is strictly prohibited. > If you have received this communication in error, please notify the > sender. Thank you for your cooperation. > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
