We have a workflow where our customers log in to RT and can create a new ticket in the Helpdesk Queue. Unfortunately they are currently able to assign an Owner during the Create process.
I have not been able to find a permission that limits or allows assigning an owner, it seems to be granted along with the Create Ticket right. I have tried to write a scrip that will set the owner to Nobody, but I get an error in the log stating that I can only assign tickets that have no owner or are assigned to me. Ideas? Aaron Sallade' Application Manager PTSO of Washington "Shared Technology for Community Health" (206) 613-8938 Desk (206) 521-8833 Main (206) 613-5078 Fax [EMAIL PROTECTED]
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