On Wed, May 28, 2008 at 02:20:40PM +0200, Stefan Le Jeune wrote:
> Answering my own question for others who might search the archives:
> It appears that the users ticked the email the first time to not send
> the email and pressed "Save" instead of "update".  This creates an
> attribute record with a SquelchMailTo attribute. of course the user
> didn't tell me this and I thought it was set when the ticket was
> created.
> 

For 3.8, we've wrapped the "squelch mail to" configuration in a titled,
shaded box, to make it a bit more obviously "different"

Jesse

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