Ben Robson wrote: > Firstly, thanks for the reply.... > > Do you mean templates or scrips? I ask, because it's the scrips that > decide when to send out an email, the template only formats it (doesn't > it). > > Assuming the scrips for the moment.....the global scrips don't have any > name, and when I create an equivalent scrip (same settings) for the > queue with no name, the global one still gets called.
AFAIK when a template is blank, no e-mail is sent, so the recommendation to attempt overwriting templates with blank ones is valid to stop e-mails being sent without modifying the scrips. -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
