On May 30, 2008, at 2:07 AM, Terence Monteiro wrote:
Hello,I've been writing a Perl Catalyst application that uses the RT library tocreate, work on and resolve RT tickets. I'm making a call to RT::Ticket->createto create a ticket, passing the Queue, Subject, Requestors, Attachments in ahash.Yesterday, when the form was submitted with a user's email address as the requestor, the Everybody group got added as the requestor for the ticket that got created. I checked the transactions and found that no AddRequestor transaction happened on the ticket, from which I deduce that the Everybodygroup got added as requestor during ticket creation. Anyone has any idea how this could have happened?
It'd probably help if you posted your code...
Regards, Terence Monteiro. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
PGP.sig
Description: This is a digitally signed message part
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
