I have a requester that has sent us tickets via his RT. Our RT and his RT entered a battle where we resolved the ticket, an email is sent, they resolved their ticket, which sent an email that reopened our ticket, we resolve, email is sent, they resolve their re-opened ticket, email is sent and reopens our ticket.
I was curious if there was a way to resolve this ticket without sending a resolve email. I was hoping for a solution that didn't involve me removing that scrip and then re-entering the scrip when I'm done resolving. I'm using rt 3.6.6. Sorry, I'd provide more configuration info, but I received an error when I tried the system configuration status page in RT. Joy, nothing like finding something to fix while you are trying to fix something else. Cory _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
