Check for segfaults in your logs.  If they are there, it sounds like 
you're getting hit with the Text::Quoted bug. 
http://www.gossamer-threads.com/lists/rt/users/69899

Atro Tossavainen wrote:
> I recently upgraded from 3.4.5 to 3.6.6.
>
> I now have a situation where some of my tickets aren't showing the
> entire contents in the web interface.  This has happened to some of
> the old tickets, and some new ones as well.  The symptoms are that
> all correspondence isn't showing up.  When any new material is added
> to such a ticket, the Updated: field gets updated to show the time
> and date and the updater, and the update is mailed out to AdminCCs
> as I've requested, but it can't be viewed in the web interface at
> all.
>
> All help welcome.
>
>   

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

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