http://wiki.bestpractical.com/view/ExtractCustomFieldValues
Kenneth Crocker wrote: > Hey Rt users, > > > I have an organization in my company that wants to create ticket via > email (no biggie, so far) with a format that pre-fills certain fields, > mostly Custom Fields. I thought that by going to Tools->Offline I could > copy that format and have them paste it into the body of their email > (with the appropriate fields filled out) and have them email RT with > that format and it would work. NNAAHH! So, has anyone out their done > such a thing? Is it even possible? Thanks, in advance, for your help. > > > Kenn > LBNL > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
