Hi Mario, For ticket creation, you need to look at:
http://wiki.bestpractical.com/view/ParseNewMessageForTicketCcs For followup correspondences, I do this here with a Scrip that I wrote for our RT server, see: http://wiki.bestpractical.com/view/AddWatchersOnCorrespond If this is what you need then you should be able to easily add it to and modify it for your server. You should be aware of the security implications though, since basically this will allow anyone who knows the email address(es) of your RT server and a valid ticket number the ability to add themselves and anyone else as a watcher of said ticket. For us, this is an operational requirement and acceptable risk. ~Jason On Fri, 2008-06-06 at 09:27 -0500, Leal, Mario A. wrote: > When a user creates a ticket by sending an email with an address cc’d, > the cc’d addressee is not added to the ticket. Is this by design? Is > there a way for RT to read the cc’d data and add data to the > appropriate fields? > > > > Best regards, > > > > Mario A. Leal, Jr. > > Senior Systems Analyst > > Huston-Tillotson University > > 900 Chicon Street > > Austin, TX 78702-2795 > > 512.505.3009 (o) > > 512.505.3190 (f) > > [EMAIL PROTECTED] > > > > ****************** > > Hear a beautiful rendition of The Star Spangled Banner: > > http://www.youtube.com/watch?v=QKCVS57j284 > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- /------------------------------------------------------------------\ | Jason A. Smith Email: [EMAIL PROTECTED] | | Atlas Computing Facility, Bldg. 510M Phone: +1-631-344-4226 | | Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 | | Upton, NY 11973-5000, U.S.A. | \------------------------------------------------------------------/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
