Is there a way to identify SelfService tickets in the newest unowned tickets listing? Before we implement the SelfService portal, management wants to be able to easily identify SelfService tickets. The reasoning behind this is to reward unprivileged SelfService users with prompt service. Also, we would like to be able to identify SelfService tickets for reporting purposes to track the effectiveness of the portals use. Any and all thought or suggestions would be appreciated.
Thanks, Mike -- View this message in context: http://www.nabble.com/SelfService---Identify-Tickets-tp17720942p17720942.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
