Most probably RT's dependencies out of date. Install newer DBIx::SearchBuilder from the CPAN.
Don't forget `make testdeps`. It's not optional step, the same applies to upgrades. On 6/10/08, Eirik Øverby <[EMAIL PROTECTED]> wrote: > Followup: > > I have now even erased the database, re-initialized it, and created > only a barebone set of queues, users and groups. I have modeled this > closely after the working RT instance I have, and made sure the > configuration (RT_SiteConfig) is the same on both systems. > > I still see the same problem - no users are listed in the "owner" > dropdowns, anywhere. Not even for the superuser! > > Anyone? > > Thanks, > /Eirik > > On Jun 10, 2008, at 01:11, Eirik Øverby wrote: > >> Hi all, >> >> I have been struggling for a few days trying to figure out why one of >> my RT installations don't show any other users than "Nobody" in >> "Owner" dropdowns. The most immediate effect of this is that any >> "Basic" or "People" change to a ticket will result in an owner change >> to "Nobody", as not even the current owner is listed. Needless to say, >> this is frustrating for both the users and the support staff. >> >> I've gone through and verified (against a working RT installation) >> that queue and group rights are set up adequately. In particular, I >> have given the "OwnTicket" right to the appropriate users. I've even >> attempted to give "broad rights" - however even giving superuser >> rights to a named user, the "Privileged" group or any other gorup does >> not help. >> >> I'm almost beginning to suspect database corruption or some kind of >> bug in RT, however I do not feel even remotely experienced enough to >> claim this with any weight - so I'm still defaulting to thinking this >> is a mistake on my part somehow. >> >> All other aspects of RT is working fine; and on the other >> installations I have even the above is working as it should. >> >> Technical information: >> All RT instances, good and bad, are running on FreeBSD 7.0-STABLE. >> They are all installed from packages built from the ports system then >> distributed - in other words the *exact* same builds of both RT and >> supporting packages, all the way down to OS and database. >> Configurations of webserver etc. are somewhat different, but should >> not be a factor in this. >> >> Any help would be greatly appreciated. >> >> Thanks, and with best regards >> Eirik Øverby >> Modirum MDpay >> Oslo, Norway >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
