On Tue, Jun 17, 2008 at 09:34:00AM -0400, Jason Fenner wrote:
> Jean-Sebastien Morisset wrote:
>> Hi everyone,
>>
>> When running queries for tickets, all the fields appear to be available
>> for display, except the replies, comments, etc. Is there a way to
>> include a ticket's 'history' in the ticket search results?
>>
>> Thanks,
>> js.
>>
> What do you mean? What do you want to see in the search results....the
> last reply?
Actually, more like the first request, but the last reply would be good
too.
Here's what I've done so far...
# diff ./share/html/Elements/RT__Ticket/ColumnMap
./local/html/Elements/RT__Ticket/ColumnMap
[snip!]
---
> TicketRequest => {
> attribute => 'TicketRequest',
> value => sub { return
> $_[0]->Transactions->First->Content(); }
> },
# diff ./share/html/Elements/CollectionAsTable/ParseFormat
./local/html/Elements/CollectionAsTable/ParseFormat
67a68,73
> if ( $col =~ s!/COLSPAN:([^/]+)!!io ) {
> $colref->{'colspan'} = $1;
> }
> if ( $col =~ s!/ROWSPAN:([^/]+)!!io ) {
> $colref->{'rowspan'} = $1;
> }
# diff share/html/Elements/CollectionAsTable/Row
local/html/Elements/CollectionAsTable/Row
[snip!]
> if ( $column->{colspan} ) {
> $m->out( 'colspan="' . $column->{colspan} . '"' );
> $item += $column->{colspan};
> }
> $m->out( 'rowspan="' . $column->{rowspan} . '"' ) if ($column->{rowspan}
> );
So I'm able to do something like:
'__NEWLINE__',
'',
'__TicketRequest__/COLSPAN:5',
'__NEWLINE__',
What do you think?
js.
--
Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]>
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