We're actually seeing something very similar, but we're using lighttpd instead of Apache. It does seem that it's always a fastcgi process that hangs for us. Instead of returning a 500 error, though, our FastCGI process just starts eating up 99% of the CPU until we restart lighttpd.
We're using 3.6.3. We're hoping that upgrading RT to a more recent version will solve this problem. -----Original Message----- From: [EMAIL PROTECTED] Sent: Tuesday, June 17, 2008 1:09pm To: "RT Users" <[email protected]> Subject: [rt-users] RT goes down with 500 error - "(2)No such file or directory: FastCGI: failed to connect to server "/opt/rt3/bin/mason_handler.fcgi":" Hi, My users starting calling and emailing today, apparently the RT3 web site was down with a 500 error. I am currently running 3.6.6 on RHEL4. The error in the apache log was; [Tue Jun 17 14:15:48 2008] [error] [client 10.127.5.6] (2)No such file or directory: FastCGI: failed to connect to server "/opt/rt3/bin/mason_handler.fcgi": connect() failed, referer: http://dcmon01.osti.local/rt/ the file "/opt/rt3/bin/mason_handler.fcgi" exists with executable permissions, and read permissions for the apache user. Restarting apache was a work-around to the problem and the site is back up and running now. However I am interested to know what the root cause was and other than monitoring for it, is there any way to prevent it causing downtime again? Many Thanks, Tom H ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
