I've had a read of the list archives, and a read of the Wiki, and just wanted to check something before I suggest something as possible that my team will hang me for :)
We have an operational instance of RT 3.6.5 with a rather unusual name. We'd like to change the instance name to something more meaningful as we're being asked to offer the service to other University departments for them to track their own cases. Am I right in thinking that the section covering 3.6.x on the Wiki page: http://wiki.bestpractical.com/view/RenameInstance ...is still correct? As I understand it, all (!) we have to do is use the EmailSubjectTagRegex option to contain both the old and new names per: Set($rtname, 'new.name'); Set($EmailSubjectTagRegex, qr/(?:old\.name|new\.name)/i); and then restart Apache to restart the instance with the new name? We'd obviously have a little additional work to reconfigure Exim to handle the new name if necessary, but that's not in the scope of this specific change. Is anything required in the database too, like replacing all the "data" fields in the transactions table to reflect the new name, and changing all the subject fields in the attachments table likewise? Or with the regex above would that simply be cosmetic? Thanks Graeme _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
