To all,
When my users go into the "new Ticket" screen to create a ticket, the
custom fields that are available are scattered all over the place. I'd
like to arrange them, somehow. I've gone to
Configuration->Queues->Ticket Custom Fields and re-arranged the order of
how they are to be displayed, but that just moves them up and down and
THAT doesn't always work. How can I keep RT from squeezing them into the
screen on the left or right of another field as well as get them in the
right top-down order? Thanks in advance.
Kenn
LBNL
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