On 23/06/2008, at 11:20 PM, slamp slamp wrote: > Has anyone done this? We have this requirement in our workflow.
I'm just about to implement this on our dev environment. We are planning on adding a button marked 'Escalate' which will create a *new* ticket in the next Queue and add it as a dependency of the original ticket. There has been endless debate internally over whether the ticket should be moved or a new linked ticket created. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
