If it does not exist yet just create a local directory parallel to your share directory with following subdirectories:
/opt/rt3/local/etc
/opt/rt3/local/html
/opt/rt3/local/lib
/opt/rt3/local/po
/opt/rt3/local/sbin

Ben


Kevin Freels schrieb:
Okay, I'm all for that, but I do not have a "local" directory in my
install.

The only places I can locate from the install are:

 /etc/rt3             (site config indo)
 /usr/local/etc/rt3   (contains an Authen-ExternalAuth dir with
                       its own RT_SiteConfig.pm for LDAP auth)
 /usr/share/rt3       (where the HTML code resides)

Is the "local" my /usr/local/etc/rt3 directory?
I copied over the Create.html to /usr/local/etc/rt3/html/Tickets, mod'd
it, but then got a 404 (since I had to move the original out of the
way). So unless I'm missing something, this didn't work.
I'm still up for a different way to do this other than mod'ing the .html
code....

RT 3.6.5/FC8

....k
-=-=-=-
-----Original Message-----
From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Tuesday, June 24, 2008 6:04 AM
To: Kevin Freels
Cc: Kenneth Crocker; [email protected]
Subject: Re: [rt-users] RT Create Ticket display screen

It is best to make modifications in the local tree so that upgrades don't overwrite your changes.
See http://wiki.bestpractical.com/view/CleanlyCustomizeRT

<...SNIP...>

--
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati


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