Dear All, We have http://support.suretecsystems.com and our partners are about to install there own RT.
They have accounts on our system and are admins of certain queues when we do joint support. The question is how can we get the tickets submitted into our system into their new one but keep the same subjects, as they want the history in their new one. We were thinking about deleting their accounts and having a new user with the e-mail of their queue, so when a ticket comes in it sends it over to their RT. If we switch the autoreply scrip off on their side as the customer will never e-mail them direct, then that is fine. But their RT will create a new ticket. Anyone is a similar position or should we just get them to admin in our queue like we currently do? Thanks. -- http://www.suretecsystems.com/services/openldap/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
