Hi all, This is probably one of those times where I will press send, and about a second get the answer myself, nonetheless my question is "How do I delete a ticket?"
I've checked and confirmed I do have the global right to DeleteTicket, but I cannot find it anywhere; I am expecting it to be near to "Comment, Reply, Resolve" but have searched high & low elsewhere. Could someone else point this out for me. (I realize that it doesn't actually delete it from the DB, merely marks it as "useless" or somesuch) Thanks Steve Please consider the environment before printing this email. Disclaimer This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Alpha Aviation Group Limited. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. Alpha Aviation Group Ltd is a registered company in England and Wales. Registered Company Number: 05716948 Registered Address: 1 Lumley Street, Mayfair, London, W1K 6TT. VAT Number: GB 888 4787 37 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
