Hi, I'm brand new to this, so sorry if I end up misleading you, but I had the same issue yesterday (my 2nd day with RT)
As well as the group your client is in, have you checked the System Groups in the Configuration->Queues->[your.queue]->Group Rights menu? There are three system groups (everyone, privileged and unprivileged) which you may have set the ModifyQueueWatchers right?? Again, sorry if I've misunderstood or mislead J Steve From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Lewis Sent: 03 July 2008 13:46 To: [email protected] Subject: [rt-users] Customers can set AdminCCs on tickets On my RT system (3.6.6), which is undesirable. I've been unable to figure out why this is. Here are the rights which we've granted the group they're in: OwnTicket (Immediately became suspicious of this, but revoking this right seems ineffective) ReplyToTicket SeeQueue ShowTicket Any ideas would be appreciated. Best, -AL. Please consider the environment before printing this email. Disclaimer This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Alpha Aviation Group Limited. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. Alpha Aviation Group Ltd is a registered company in England and Wales. Registered Company Number: 05716948 Registered Address: 1 Lumley Street, Mayfair, London, W1K 6TT. VAT Number: GB 888 4787 37
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