Le 11/07/2008 à 15:35:45+0200, Emmanuel Lacour a écrit > > Bonjour ;)
;-) > > submit/create: yes > update: yes > close, assign, ...: you can do some of this with extensions like > "Command by email" (see http://wiki.bestpractical.com/view/Extensions). Thanks. > > make some knowlegde database > > > > you can use RTFM (RT Faq Manager http://www.bestpractical.com/rtfm) > along with RT. OK. ....thanks. > > Can I do those thing without write many perl scripts ? > > Well you can try out stock RT with a quick install (won't be too > difficult if you're a sysadmin) and see how much it fits your needs. Yes...it's done...well, I'm using FreeBSD and it's just two commands ;-) > > If it fits 90% of your needs, maybe it's enough. If really there is some > needed things missing (not in existing RT extensions too), then you will > need a bit of perl knowledge to ack RT and see that we can do near to > everything with it ;) OK. > > else, there is companies around that can give you support on RT ;) Lots of... merci ;-) Regards. -- Albert SHIH SIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Heure local/Local time: Ven 11 jul 2008 15:56:10 CEST _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
